For Support contact mosyle.manager@sbcusd.k12.ca.us or call (909) 386-2550 and ask for the Mosyle Team. To see more from Mosyle, click on the Support tab in the bottom right corner of your home screen. Use the common help areas listed or Search for info in the Help Center. Mosyle was developed with tight integration to Apple School/Business Manager (ASM/ABM). Getting Started with Mosyle Manager Click any of the below links for detailed instructions to perform each task. If you still have questions feel free to email Allan/Faye, or click here to contact Mosyle Support. Click here for common Mosyle Manager actions.
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Customer Support and Success
All our support specialists have extensive knowledge and are highly skilled in Apple management in educational environments. With all the ease of just dropping us a Ticket, our team can analyze your question along with full access to fresh and already structured logs. They will get back to you quickly through any and all necessary communication channels, including phone call, web conference, or screen share.
Apple’s MDM Framework
All integrations and available features and protocols provided by Apple’s Mobile Device Management (MDM) framework are supported in Mosyle Manager the day they are released. Our Customer Success and Product Development teams are always analyzing Apple’s documentation and framework for instant update, that means, if Apple adds support for any future, we immediately are ready to offer in Mosyle.
Agent App for Mac
Accomplish system-level tasks like running custom scripts, installing third-party software, and installing PKGs. The agent app is also the Self-Service app, in which companies are able to open an in-house app and book catalog for students and teachers to install the software they need – this empowers them with an easy way to have all the tools and configurations needed to promote the best learning experience.
Identity Management
Mosyle Auth streamlines authentication and account management in Mac computers, simplifying the process when students and teachers log in and learn. It sets up user accounts and links them to modern authentication using your IdP. Once the Mac boots up, users just need to log into your IdP and all configuration profiles will be automatically installed. This ensures they will have access to all their company settings and policies as soon as they turn on the Mac for the first time.
Apple Integrations
If you are using or planning to use Apple School Manager (ASM) this is definitely the best option for you to setup your school. Mosyle Manager was designed to embrace and fully integrate with Apple School Manager (ASM) – including Apps and Books and Device Enrollment. All of this with the flexibility of a single, or multiple accounts, with no hassle, no matter if you are a small company with one ASM account, or a large district with several schools, all with different accounts.